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Frequently Asked Questions

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HOW CAN I RENEW OR PURCHASE A MEMBERSHIP FOR THE 2017/18 SEASON?

Renewing Members can renew their Melbourne Boomers membership online by following these steps;

New Members can sign up online by following these steps;

  • Fill in all corresponding fields when purchasing your membership.
  • Once your membership purchase is complete, you will receive a confirmation email

2. Phone

Members can renew/purchase memberships by emailing melbourneboomersfamily@gmail.com with an appropriate call back time (within business hours) and phone number to be contacted on. Melbourne Boomers Membership staff will then follow up with a call back and membership can be purchased over the phone.

3. In Person

To renew/purchase your membership in person, you can visit our offices at State Basketball Centre, 291 George Street, Wantirna South 3152. It would be best to contact our Membership Department at melbourneboomersfamily@gmail.com prior to your visit so we can ensure we have a membership consultant available to assist you. Alternatively, you can visit us on game day, where one of our friendly membership staff can assist you in person.

I HAD A 3 GAME MEMBERSHIP LAST SEASON. HOW DO I RENEW?

There won’t be 3 game memberships (except for regional/interstate members) available for season 2017/18.

HOW WILL I KNOW IF MY MEMBERSHIP APPLICATION HAS BEEN RECEIVED?

  • If you’ve applied online or over the phone, you will receive a confirmation email within 24 hours.
  • If you have paid for your membership in person, you will receive a hard copy of your receipt on that day. Once the membership has been processed via the membership system, you will receive a confirmation email.

HOW DO I QUALIFY FOR A CONCESSION MEMBERSHIP?

To qualify for a concession membership, members must hold one of the following forms of identification

  • Pension card (aged, single parent or disability)
  • Student card (full time only)
  • Veteran Affairs concession card
  • Please note Health care cards do not qualify.

HOW DO I QUALIFY FOR A JUNIOR MEMBERSHIP?

To qualify for a junior membership, the junior must be 17 years or under at 1st February 2018

FAMILY MEMBERSHIP DEFINED

A family membership consists of 2 adult and 2 junior members. To qualify for a junior membership, the junior must be 17 years or under at 1st February 2018

REFUND AND EXCHANGE POLICY

Subject to applicable law, once your membership has been processed you are not entitled to a refund. You may request a refund in writing (email) and your request will be assessed by Melbourne Boomers Membership Management. Any refunds (whole or partial) will be at the discretion of Melbourne Boomers Management.

ARE THERE ANY DISCOUNTS ON MEMBERSHIP PACKAGES IF PURCHASED AFTER THE SEASON STARTS?

There are no discounts on membership packages if purchased after the season starts. We encourage members to purchase membership packages prior to the start of the season to receive the full membership benefits available.

MEMBERSHIP DEFINED?

Memberships apply to all Melbourne Boomers that are played at State Basketball Centre and games considered ‘Home Games’ during the 2017-18 WNBL regular season. Membership does not include matches played at other venues; tickets to these matches will be sold separately.

WHERE IS RESERVED SEATING LOCATED?

First 7 rows of Sections B, C, D, F, G, H & I.

WHERE IS BOOMERS BENCH CLUB SEATING LOCATED?

First 7 rows in Section A, sitting directly behind the Melbourne Boomers Bench.

WHERE CAN I VIEW A SEATING MAP?

HOW ARE SEATS ALLOCATED FOR MEMBERS?

  • Renewing reserve seat members who emailed prior to Membership opening (April 27th 2017) had the opportunity to keep their equivalent seat from the previous season.
  • New member, and renewing members that have no specified seating, allocation is based on preference and then availability, and will be processed based on the order in which a membership is purchased (provided that a seating request is received). Seats will be allocated from April 27th 2017.

I AM A NEW MEMBER, HOW DO I OBTAIN SEATING FOR THE FIRST TIME?

  • When completing your 2017-18 Melbourne Boomers membership registration, you will have the opportunity to complete a Reserved Seat request. This can be submitted online at the time of registration, or email us with your best available time to contact you. Alternatively members can submit their request via email at melbourneboomersfamily@gmail.com.
  • By submitting your seating request, this request is not guaranteed and allocation of seating will be dependent on availability in the requested area.
  • If a request has not been received during the sign up process, your group will be allocated in the best available seating.
  • Members will receive their seating allocation on their membership cards/tickets. If members are unhappy with their allocation they will need to contact the Membership Department via email at melbourneboomersfamily@gmail.com.

I AM A RENEWING MEMBER WISHING TO CHANGE MY SEATING REQUEST, HOW CAN I DO THIS?

  • Members who are looking to change their seating allocation or are looking to add additional members to their current seating allocation need to complete a Reserved Seat request at the point of sign up online or over the phone (email us with your best available time (within business hours) and a contact number). Alternatively members can submit their request via email at melbourneboomersfamily@gmail.com.
  • By submitting your seating request, this request is not guaranteed and allocation of seating will be dependent on availability in the requested area.
  • Members will receive their seating allocation on their membership cards. If members are unhappy with their allocation they will need to contact the Membership Department via email at melbourneboomersfamily@gmail.com.

HOW CAN I SUBMIT MY RESERVED SEAT REQUEST TO THE CLUB?

Reserved Seat requests can be submitted to the Membership Department via email at melbourneboomersfamily@gmail.com

WHAT IF THE MEMBERSHIP DEPARTMENT CANNOT MEET MY RESERVED SEAT REQUEST?

If your request cannot be fulfilled, the Membership Department will take all reasonable steps to contact affected members to discuss your options.

MY RESERVED SEAT HAS CHANGED SLIGHTLY FROM LAST SEASON, WHY IS THIS?

Melbourne Boomers reserves the right to move members in order to fill seating gaps. All moves will be allocated within the same seating sections. The Membership Department will take all reasonable steps to contact affected members to discuss your options.

I CANNOT ATTEND A MATCH; CAN SOMEONE ELSE USE MY MEMBERSHIP?

Members who purchase a membership are entitled to transfer their ticket to a family member or a friend providing the guest is of the equivalent level of entry (e.g. Concession/Junior). Adult memberships may be used by people in all other levels of entry.

WHAT IS A GENERAL ADMISSION MEMBERSHIP?

  • Refers to memberships with seating within the General Admission sections of the stands.
  • Includes games at State Basketball Centre and Home Games during the 2017-18 WNBL regular season.
  • General Admission membership seating allows you to sit in the General Admission stands located within the venue (please see seating maps). General Admission works on a first in first served basis. You are not allowed entry into the reserved seating areas unless you upgrade your ticket via www.trybooking.com/BOOMERS or email – melbourneboomersfamily@gmail.com.
  • General Admission is subject to capacity. In the event that any game is declared a ‘fully ticketed match’ it may be necessary to upgrade to a reserved seat ticket (may attract ticket fees).

DO I NEED TO SELECT MY GAMES IN ADVANCE TO ENSURE A SEAT FOR A GAME?

No you do not; with there being no seating allocations for General Admission membership holders. All you will need to do to enter the venue is show your membership card and find a seat in the General Admission stands located within the venue.

WHAT IF THE GAME IS DECLARED A ‘SELL OUT’ – CAN I STILL GAIN ENTRY?

General Admission tickets are subject to capacity. In the event that any game is declared a ‘fully ticketed match’ it may be necessary to upgrade to a reserved seat ticket (may attract ticket fees). Members with a General Admission membership access can upgrade to a reserved seat on a game-by-game basis through www.trybooking.com/BOOMERS or via email, subject to availability (may attract upgrade fee).

CAN I PAY FOR MY MEMBERSHIP IN INSTALMENTS?

  • Yes, Melbourne Boomers now offers a 6 monthly instalment payment plan. Membership price is split into 6 equal monthly instalments, with each instalment due on the day of purchase each month (eg. April 20th, May 20th, June 20th etc.). Should the subtraction date of a certain month fall on a weekend or public holiday, the payment will be taken on the following business day. The payment plan starts on purchase each year with the final payment taken on the 6th equal payment. If payment fails, the Melbourne Boomers Membership Department, or associated third party, will be in contact to rectify this. Please note additional fees for dishonoured payments may occur.
  • You can purchase a membership and join the monthly payment plan at any stage throughout the season.
  • Additional fees (including credit card fees) may apply.

WHAT HAPPENS IF MY MONTHLY PAYMENT DECLINES?

  • It is your responsibility to make sure that your Credit Card Account has sufficient credit available so that the charges set out in the membership application can be processed. If a member fails a payment on their monthly instalment, the Melbourne Boomers Membership Department, or associated third party, will be in contact to rectify the payment/s outstanding.
  • Should a member fall two or more instalments behind, their membership will be blocked and membership entitlement will be suspended until payments have caught up.

HOW DO I UPDATE MY DETAILS IF I CHANGE CREDIT CARDS?

If you are on the payment plan and your credit card number or expiry date has changed, please contact the Melbourne Boomers Membership Department on melbourneboomersfamily@gmail.com during business hours to update these details.

CAN I PAY MY MEMBERSHIP OFF IN FULL?

Yes, if you are paying your membership in instalments, you can pay the remaining amount at any time during the season.

IF I CAN NO LONGER AFFORD MY MEMBERSHIP, CAN I GET A REFUND?

When signing up for a membership with Melbourne Boomers, members are agreeing to the terms and conditions of the payment plan, which states that refunds are not issued and members will continue to pay for their membership until all payments have been made.

WHO DO I CONTACT TO REPORT OFFENSIVE BEHAVIOUR ON MATCH DAY?

  • If you are unhappy with the behaviour of members or supporters surrounding you or you witness any illegal or anti-social behaviour, we recommend you immediately speak to a Melbourne Boomers staff member at the game, who will directly respond.
  • Please also report this incident in writing via email to the Melbourne Boomers Membership Department at melbourneboomersfamily@gmail.com and/or contact a Melbourne Boomers representative on game day.
  • Melbourne Boomers is committed to creating and maintaining a safe, enjoyable and family-friendly game-day environment for all Club members and spectators. Accordingly, Melbourne Boomers has adopted a Supporter Code of Conduct for the benefit of Melbourne Boomers members, spectators and the wider WNBL community. If there are any breaches to this Code of Conduct, the member in question will still be subject to the appropriate suspensions and/or sanctions.

WHAT IS THE SUPPORTER CODE OF CONDUCT?

Melbourne Boomers is committed to creating and maintaining a safe, enjoyable and family-friendly game-day environment for all club members and spectators. Accordingly, we have adopted the following code of conduct/behaviour for the benefit of members, spectators and the wider basketball community.

Melbourne Boomers works with the Women’s National Basketball League, stadium management, contracted security services and other external agencies to identify offenders, record incidents and take any potential action against offenders, members or spectators who threaten to disrupt, disrespect or otherwise breach this Code of Conduct.

Melbourne Boomers reserves the right to suspend or cancel memberships, hospitalities, agreements or any tickets without compensation should a member or ticketholder breach this Code of Conduct. Suspensions and cancellations are at the sole discretion of Melbourne Boomers. Should the offender be a guest of a member or utilising a member’s card, Melbourne Boomers reserves the right to take action against the member in relation to their membership.

The below Code applies to anyone that attends any of Melbourne Boomers games, official club functions and other non-game day events held, supported or endorsed by Melbourne Boomers (Melbourne Boomers Events).

To abide by the Code of Conduct everyone must:

1. when attending Melbourne Boomers Events:

(a) conduct themselves towards any other person in ways that are respectful to all, lawful and in the spirit of basketball specifically not to:

(i) use bad language;

(ii) harass or ridicule players, coaches, officials or other spectators;

(iii) engage in or endorse any form of threatening conduct, or vilification or abuse on the basis of race, gender, religion, disability or sexuality; and

(iv) have any acts of violence, disruptive behaviour or use of offensive or abusive language or gestures.

(b) not do anything or act in a manner which would distract, disrupt or hinder the natural flow the event;

(c) comply with the terms of entry to the event;

(d) conduct themselves in a manner that does not damage (or have the potential to damage) the reputation of Melbourne Boomers, its staff, members or supporters;

(e) comply with requests from venue staff regarding the operations and emergency procedures of the venue; and

(f) sit in their allocated ticketed seat and present their tickets and entitlements when requested by Melbourne Boomers staff or venue staff;

(g) any merchandise, paraphernalia and/or memorabilia (Memorabilia) provided by the Club to you are for you to keep, use and enjoy during the event. However, you must ensure that in using the Memorabilia you do not interfere, disrupt, prohibit or injury any other person’s enjoyment of the event. You are also responsible for any loss or damage suffered by any other person as a result of you using the Memorabilia; and

2. not promote, communicate, incite, initiate, and/or respond to any form of conversation, messages or posts that are aimed to:

(a) attack or be critical of anyone within Melbourne Boomers including players, coaches, personnel and members;

(b) attack, critical or tarnish the name, brand or goodwill of Melbourne Boomers and/or Women’s National Basketball League; or

(c) bring the game into disrepute.

Consequences of breaching the Code of Conduct

Melbourne Boomers reserves the right, at its absolute discretion, to restrict, prohibit, block, ban anyone from participating in:

1. any social media controlled by Melbourne Boomers and/or Women’s National Basketball League; and

2. any Melbourne Boomers Events,

should they be determined to have breached this Code of Conduct.

In serious, continual or frequent breach of this Code of Conduct, Melbourne Boomers may also terminate a person’s membership (without refund or compensation) or refuse to sell to a person Melbourne Boomers membership.

HOW DO I GET TO STATE BASKETBALL CENTRE?

State Basketball Centre is located at 291 George Street, Wantirna South 3152. Take the High Street Road Exit on Eastlink for easiest access to the stadium.

Parking
Melbourne Boomers suggest driving to the Home Games and parking on site. Public Parking at State Basketball Centre is readily available. Disabled parking is also readily available at State Basketball Centre

Public Transport
Buses operate frequently, dropping you outside the Eastlink Freeway on High Street Road. From there it is a short walk down George Street to State Basketball Centre (291 George Street, Wantirna South 3152). For more information about getting there including timetables, fares and maps visit www.ptv.vic.gov.au.